VELO STAR SHIPPING POLICY
Any merchandise that is missing pieces or damaged in transit must be communicated with your sales rep within 48 hours of receipt, so that a claim can be filed with our carrier. Inform the delivery driver of the damage upon delivery and ensure it is noted as damaged on either the bill of lading or related delivery documents. Provide copies of this documentation as well as photos of the damaged shipping cartons and damaged merchandise to your sales rep. Take photos of the damaged carton before it is openend. Save all bills of lading, packing lists, shipping cartons and packing materials until this matter is resolved, as the carrier may request to see the damaged box(es) and merchandise. Velo Star is not responsible for creating a claim for any merchandise that was shipped collect.
WILIER BICYCLE/FRAME DOMESTIC SHIPPING POLICY
COMPLETE NON-HYBRID BIKES PER BIKE FLAT RATE: 1-4 UNITS $100, 5-9 UNITS $55
COMPLETE HYBRID BIKES PER BIKE FLAT RATE: 1-4 UNITS $200, 5-9 UNITS $150
FRAMESETS PER FRAME FLAT RATE: 1-4 UNITS $75, 5-9 UNITS $45
***PALLETIZED RATE WILL BE APPLIED IF LOWER RATE THAN FLAT RATE***
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WILIER BICYCLE/FRAME DIRECT SHIP FROM ITALY
COMPLETE NON-HYBRID BIKES: $150 PER BIKE FLAT RATE
COMPLETE HYBRID (EBIKES): $300 PER BIKE FLAT RATE
FRAMESETS: $85 PER FRAME FLAT RATE
**INVOICE MUST BE PAID WITHIN PAYMENT TERMS OR FLAT RATE WILL NOT APPLY**
** A MIX OF FRAMESETS AND BICYCLES QUALIFY FOR QUANTITY OF 10 OR MORE** (DOMESTIC SHIPMENTS ONLY)
**ALL INVOICES MUST BE PAID ON TIME TO RECEIVE THE APPLICABLE FREIGHT ALLOWANCE AND/OR FLAT FREIGHT RATE**
**FLAT RATE SHIPPING DOES NOT APPLY TO CRASH REPLACEMENTS**
**ALASKA, HAWAII, PUERTO RICO AND ALL INTERNATIONAL LOCATIONS ARE EXCLUDED FROM FLAT RATE SHIPPING AND FREIGHT ALLOWANCE PRICING**
*************VELO STAR IS NOT RESPONSIBLE FOR ANY RETURNED SHIPMENTS*************