IMPORTANT SAFETY RECALL NOTICE

Wilier Triestina has been committed to creating bikes at the very highest level for decades. We are convinced that the numbers are proving us right. There are many investments made to ensure the best quality for those who demand the most, and it is with this in mind that in recent years we have continuously implemented and improved the existing test protocols and testing of our products. There are however no tests which guarantee the total exclusion of error. Sometimes, unfortunately, even the tightest controls cannot avoid a certain percentage of defects.

It is with deep sorrow that we inform you that some of the forks for the Izoard XP model shipped from Wilier Triestina USA's warehouse between January 1, 2012 and October 19, 2012 are potentially defective.

Wilier Triestina is therefore, in cooperation with the U.S. Consumer Product Safetey Commission, announcing a voluntary precautionary recall to verify and ensure the safety of your Izoard XP bicycles. Therefore we ask you to discontinue use of your Izoard XP until a check is completed. We apologize in advance for any inconvenience this recall may cause.

Recall Summary
Name of product: Izoard XP Bicycles
Hazard: The bicycle fork’s steerer tube can break while in use, posing a fall hazard.
Remedy: Replace

Recall Details
Units: About 200
Description: This recall involves Wilier Triestina model Izoard XP bicycles or framesets that were sold with carbon/alloy forks with serial numbers between LH0001 and LH4000. The serial number is located on the steerer tube of the fork, around six inches from the crown. Bicycles purchased before January 2012 are not included in this recall.
Incidents/Injuries: None reported
Remedy: Consumers should stop using the recalled bicycles immediately and have an authorized Wilier bicycle dealer check for the serial number on the fork and, if it is included in the recall, the dealer will install a new Izoard replacement fork at no charge.

Click here to download the poster.



Enter the fork's serial number in the verification form below.


 

If your fork is part of the batch of potentially defective units, you and the dealer where you purchased the bike must submit a replacement claim form and replacement fork will be sent to the dealer for assembly.

The replacement of the fork will take place only after the replacement form is completed in its entirety, and sent to our office.
The potentially defective fork, once replaced, must be rendered unusable. It is illegal to resell or attempt to resell a recalled consumer product.

Wilier Triestina has always had one goal: to be loyal. We know that those who buy Wilier Triestina bikes demands this of us. We will work swiftly together with our employees and suppliers to restore the highest level of quality on the Izoard XP product.
That is the word of Wilier Triestina.

Thank you for your understanding and your support.


For any further inquiries about an Izoard XP purchased in the United States of America between January 1, 2012 and October 19, 2012, please provide the following info to expedite your request:




*Required fields
Company profile
Search